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Recruiter's Glossary
Industry
Examples:
Check-in/Check-out Procedures
•
F&B (Food and Beverage)
•
Amenity Management
Hotel Management Terms
Understanding these terms will help you better evaluate candidates and communicate with hiring managers
Back Office Operations
GDS (Global Distribution System)
Comp Set (Competitive Set)
GOP (Gross Operating Profit)
RMS (Revenue Management System)
Energy Management Systems
BAR (Best Available Rate)
SOP (Standard Operating Procedures)
TRevPAR (Total Revenue Per Available Room)
CRS (Central Reservation System)
Cross-selling
Guest Relations
Check-in/Check-out Procedures
Front Office Operations
Room Division
FF&E (Furniture, Fixtures & Equipment)
MICE (Meetings, Incentives, Conferences, Events)
Group Blocks
LOS (Length of Stay)
Maintenance Management
Channel Manager
F&B (Food and Beverage)
B2B (Business to Business)
Opera PMS
Housekeeping Management
PMS (Property Management System)
B2C (Business to Consumer)
Room Blocks
Inventory Management
Rack Rate
Amenity Management
Occupancy Rate
Direct Booking
OTA (Online Travel Agency)
GOPPAR (Gross Operating Profit Per Available Room)
Hospitality Metrics
Guest Folio
Night Audit
Dynamic Pricing
Loyalty Programs
concierge Services
Yield Management
Micros
Rate Parity
Overbooking
ADR (Average Daily Rate)
RevPAR (Revenue Per Available Room)
HACCP (Hazard Analysis Critical Control Points)
Upselling
Banquet Operations
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