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Recruiter's Glossary
Industry
Examples:
Check-in/Check-out Procedures
•
Dynamic Pricing
•
RevPAR (Revenue Per Available Room)
Hotel Management Terms
Understanding these terms will help you better evaluate candidates and communicate with hiring managers
TRevPAR (Total Revenue Per Available Room)
Maintenance Management
Room Blocks
ADR (Average Daily Rate)
Dynamic Pricing
F&B (Food and Beverage)
Guest Relations
concierge Services
GOPPAR (Gross Operating Profit Per Available Room)
Front Office Operations
Channel Manager
Opera PMS
HACCP (Hazard Analysis Critical Control Points)
Occupancy Rate
PMS (Property Management System)
B2C (Business to Consumer)
Energy Management Systems
Direct Booking
RevPAR (Revenue Per Available Room)
Micros
Overbooking
FF&E (Furniture, Fixtures & Equipment)
Amenity Management
LOS (Length of Stay)
Rate Parity
Cross-selling
Loyalty Programs
Comp Set (Competitive Set)
CRS (Central Reservation System)
Housekeeping Management
Upselling
RMS (Revenue Management System)
GDS (Global Distribution System)
MICE (Meetings, Incentives, Conferences, Events)
Back Office Operations
SOP (Standard Operating Procedures)
Group Blocks
GOP (Gross Operating Profit)
Inventory Management
Room Division
B2B (Business to Business)
Rack Rate
Banquet Operations
Check-in/Check-out Procedures
Guest Folio
Yield Management
Night Audit
BAR (Best Available Rate)
Hospitality Metrics
OTA (Online Travel Agency)
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