Recruiter's Glossary

Examples: Ergonomics • Voice Therapy • PCE

Case Management

Term from Rehabilitation Services industry explained for recruiters

Case Management is a process where healthcare and social service professionals coordinate care and services for individuals who need support. It's like being a personal guide who helps people navigate through different services, treatments, and resources they need. Case managers work with clients to create plans, connect them with the right services, and make sure they're making progress toward their goals. This approach is common in healthcare, mental health, social services, and rehabilitation settings. Other names for this work include care coordination, service coordination, or patient navigation.

Examples in Resumes

Managed a caseload of 50 clients providing Case Management services

Coordinated client care through comprehensive Case Management and resource referral

Implemented new Case Management system to track client progress and outcomes

Typical job title: "Case Managers"

Also try searching for:

Care Coordinator Service Coordinator Case Worker Social Services Case Manager Healthcare Case Manager Patient Navigator Care Manager

Where to Find Case Managers

Professional Associations

Job Boards

Professional Networks

Example Interview Questions

Senior Level Questions

Q: How would you handle a situation where you need to coordinate services for multiple high-need clients with limited resources?

Expected Answer: Look for answers that demonstrate experience in prioritizing cases, creative problem-solving, knowledge of community resources, and ability to balance multiple complex cases while maintaining quality of care.

Q: Describe your experience in developing or improving case management processes.

Expected Answer: Senior candidates should share examples of creating efficient workflows, implementing new documentation systems, or improving team coordination methods that resulted in better client outcomes.

Mid Level Questions

Q: How do you ensure effective communication between all parties involved in a client's care?

Expected Answer: Should discuss methods for maintaining regular contact with clients, documenting interactions, coordinating with other providers, and keeping all stakeholders informed appropriately.

Q: What strategies do you use to help clients who are resistant to receiving services?

Expected Answer: Look for answers that show understanding of building rapport, motivational interviewing techniques, and ability to work with challenging situations while maintaining professional boundaries.

Junior Level Questions

Q: What do you think are the most important skills for a case manager?

Expected Answer: Should mention organization, communication, empathy, documentation skills, and ability to connect clients with appropriate resources.

Q: How would you handle confidentiality in case management?

Expected Answer: Should demonstrate understanding of basic confidentiality principles, privacy regulations, and proper handling of sensitive information.